Refund Policy

1. Returns

Boops Pets accepts returns of unopened product in its original packaging within sixty (60) calendar days of delivery, for store credit. Boops Pets reserves the right to reject returns that do not meet these conditions.

2. The 90-Day Guarantee

In addition to the returns policy above, Boops Pets offers a 90-Day Guarantee (the "Guarantee") on its soft chew products, subject to the requirements below.

Guarantee period. Ninety (90) calendar days from the date of delivery of the first qualifying order.

Condition. The product must be given daily, as directed, for ninety (90) days. The Guarantee is a results guarantee. It is not a satisfaction guarantee.

Requirements. The following requirements apply to the Guarantee:

• Applies only to a customer's first qualifying order of any one Boops Pets product;
• Limited to one (1) claim per customer or household;
• Refunds are limited to the amount paid for one (1) unit of the product, regardless of the quantity purchased;
• Applies only to purchases made directly through boopspets.com;
• Does not apply to purchases made through Amazon, TikTok Shop, or other third-party retailers;
• Claims must be submitted within the Guarantee period, measured from the date of delivery of the first qualifying order;
• The Guarantee period does not reset with replacement orders or subsequent subscription shipments;
• A return is not normally required. Boops Pets may request the return of any unused and sealed units before issuing a refund; and
• Refunds are issued to the original form of payment. Shipping and tax are not refunded.

Abuse. Boops Pets reserves the right to deny refunds in cases of suspected abuse, fraud, resale activity, or misuse of the Guarantee. The Guarantee may be modified or withdrawn for future purchases at any time.

3. How to claim

Email bark@boopspets.com with your order number. We reply within 1 business day. Approved refunds are issued within 5 to 7 business days.

4. Late or missing refunds

If an approved refund has not appeared after 7 business days, please check with your bank or card issuer first, as processing can take additional time. If it still has not appeared, email bark@boopspets.com.

5. Exchanges

Because a return is not normally required, we do not process exchanges. To try a different product, place a new order.

6. Damaged or incorrect orders

Email bark@boopspets.com with your order number and a photograph within seven (7) days of delivery. These are handled separately from the Guarantee.

7. Subscriptions

A subscription may be paused, skipped, changed or cancelled at any time before the next order is processed, at no charge. The Guarantee covers the first subscription order only.

8. Sale items and gift cards

The Guarantee applies to eligible first orders placed on sale or with a discount. Gift cards are not refundable.

These statements have not been evaluated by the Food and Drug Administration. Boops products are not intended to diagnose, treat, cure, or prevent any disease.