Last updated: October 23, 2026

Refund Policy

Thank you for shopping with Boops Pets. This Refund Policy explains how our 90-Day Guarantee works and how refunds are handled for orders placed on boopspets.com. By placing an order you agree to this Refund Policy and to our Terms of Service.

Our 90-Day Guarantee

We want your dog to feel the difference. Give our soft chews daily, as directed, for the full 90 days following delivery. If you do not see a difference, submit your request during the 30-day filing window described below and we will refund the purchase price of one unit from your first order, subject to the eligibility conditions below. A return is not usually required.

Guarantee eligibility

The following standard conditions apply to refunds under the 90-Day Guarantee:

 
• The product has been given daily, as directed, for the full ninety (90) day period following delivery.
 
• The request relates to your first qualifying order of the product. The 90-day use period completes 90 calendar days after that order's delivery date. You may submit a Guarantee request from that date through 120 calendar days after delivery, inclusive. This provides 30 calendar days after completion of the use period to file. Replacement orders and later shipments do not restart or extend either period.
 
• One guarantee claim is available per customer or household, and is limited to the purchase price of one (1) unit, excluding shipping and taxes, regardless of the quantity purchased.
 
• The order was placed directly at boopspets.com. Purchases through Amazon, TikTok Shop or other retailers are subject to those retailers' policies.
 
• Where requested, any unused product is returned to us before the refund is issued.

The Guarantee is based on results after the full 90-day period. Results requests made before that period is complete or after the filing deadline, and requests made for other reasons, including preference or change of mind, are not covered by the Guarantee and are reviewed under "Other refund requests" below. Damaged or incorrect orders have their own remedy below.

Returns and exchanges

Because our products are consumable pet supplements, we are unable to accept returns or offer exchanges once an order has been placed, and all sales are final except as provided in this policy. If a product arrives damaged or you receive the wrong item, please see "Damaged or incorrect orders" below.

Other refund requests

We review requests that fall outside the Guarantee on a case-by-case basis. Any refund, partial refund or store credit offered in those cases is a one-time courtesy provided at the sole discretion of Boops Pets, outside the terms of this policy. A courtesy does not modify this policy and does not create an entitlement to any future refund or credit.

Subscriptions

Subscription orders renew automatically on the schedule shown in your account. We email a reminder to the address on your account at least three (3) days before each renewal. You may skip, pause, change or cancel your subscription at any time before a renewal order is placed, at no charge, from your account page or by emailing bark@boopspets.com. Renewal orders that have been placed are final, subject to the remedies and approved exceptions in this policy. If you believe you did not enroll in a subscription or agree to recurring charges, please contact us; we review these requests under "Other refund requests" and may approve a one-time renewal refund. The Guarantee applies to the first subscription order only.

Damaged or incorrect orders

If your order arrives damaged or incorrect, email bark@boopspets.com within seven (7) days of delivery with your order number and a photo. We will replace or refund the affected item. These requests are handled separately from the Guarantee.

Sale items and gift cards

The Guarantee applies to eligible first orders placed at sale or discounted prices. Gift cards are non-refundable.

How to request a refund

Email bark@boopspets.com with your order number and we will respond within one business day. Approved refunds are issued to the original payment method within 5 to 7 business days. If an approved refund has not posted after 7 business days, please check with your card issuer first, then contact us.

Questions about a charge

If you have a question about a charge from Boops Pets, please contact us at bark@boopspets.com so we can help. You may also contact your bank or card issuer.

General

Boops Pets reserves the right to decline a refund request where the conditions of this policy are not met, or where we reasonably believe the Guarantee is being misused, including through fraud, resale or repeat claims. The edition of this Refund Policy posted at boopspets.com/policies/refund-policy on the date an order is placed applies to that order. We may update this policy from time to time; updates apply to orders placed after the date of posting.

These statements have not been evaluated by the Food and Drug Administration. Boops products are not intended to diagnose, treat, cure, or prevent any disease.